Questions

Questions and answers.

Ordering, sizing, care and returns. If the answer is not here, write to us and we will help.

Topics

01

Ordering and delivery

02

Sizing and fit

03

Care and materials

04

Returns and contact

01 Topic 1 of 4

Ordering and delivery

How long will my order take to arrive?

Do you ship internationally?

Can I change or cancel my order?

How can I track my order?

Which payment methods do you accept?

02 Topic 2 of 4

How do I find my size?

What if I am between sizes?

Do you stock half sizes?

How should a new pair fit?

03 Topic 3 of 4

How should I clean leather sneakers?

What about suede and nubuck?

How do I dry a wet pair?

How should I store them?

04 Topic 4 of 4

What is your returns policy?

What if something arrives damaged?

How do I get in touch?

Still have a question

Write, call or use the form. For an order, include your order number so we can help faster.

Email, telephone and the contact form

Size guide

Measure your foot and compare UK, EU and US sizes

Sneaker care

Cleaning by material, drying and storing

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